![]() ![]() For me, that was always one atomic action.Īlso, I’m not sure I understand your comment with regards to Microsoft Authenticator. After PayPal removed some keys from my account, I could register a new key just fine.Ĭoming back to your comments: I personally can’t confirm that you can “register” a software security key without activating it. If in such a case you want to add another key, you get the error message you also encountered. The problem I (and one of my readers had/have) is that we had already 10 software keys registered, and there is a deliberate limit of 10 keys which you can add to your account. Thank you for your comments, although I must admit that I don’t fully understand all of them. So it looks like it does work, just no way to guarantee it? I’ve added the serial number to my Microsoft Authenticator and it works like any of my other 2FAs. This time it went through successfully and I now have 2FA with the Symantec Security Key system. I recommend for you to clear the cache and cookies of your browser first before setting it up.”įollowing on from this, I chose to try again, so I generated a new security key using VIPACCESS and then went through the process of adding the serial number along with two successive 6 digit codes. Here’s what I did, I deactivated the security key so that you can set it up again. I do not see any reason why you are receiving an error. I checked on your account and saw that the key was already activated. ![]() “I understand that you wanted to set up your Security Key. I am able to register the security key, as it’s in a registered state in my account, but I cannot activate it, even though I put in two correct successive 6 digit codes. There’s been an intermittent communication problem. “Hi, I’m attempting to activate a security key on my account and am getting the following error: Just as someone who was also going through this process, I tried to add a security key in the same way and hit the same issues. If you oppose this change, please approach PayPal and voice your concerns. definitely less secure (mobile-phone based one-time codes have been demonstrated to be easily interceptable for skilled hackers!).privacy-intrusive (they require your mobile phone number to send you the one-time code) and.It is really very disappointing that they migrate away from this very secure and privacy-concious solution to an inferior one, because it is Sadly I have no timeframe how long you can use the registered app keys before they were invalid too.” Old Keys produced by the VIP Access App still can be used but no new one can be registered. “Since last year you only can use a mobilephone number for security keys. So I wrote a message to PayPal support, and this is what I got: To me that sounds like PayPal’s portal needs to communicate with Symantec’s back-end for VIP Access, and there is something wrong. However, it didn’t work as it used to work, by visiting this link. I tried to add a new virtual security key, provided by Symantec’s “VIP Access” smartphone app, to my PayPal account. ![]()
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